Credentials 

On an Employees' profile > Credentials tab, update the list of credentials required in the assigned department(s), add credentials manually, edit, and manage them.

  • The added and verified credentials impact an Employee's eligibility to be scheduled for bookings and submitted/onboarded to orders. For details, see Department match of credentials.

Update required credentials

To update the list of credentials required in the departments an Employee is assigned to:

  1. On the Credentials tab, select Add missing Credentials on the right of the grid. Hide the imageSee the image.
    Then, all the required credentials appear in the grid with the Pending status and Unassigned department match. Hide the imageSee the image.



  2. To make this Employee eligible for scheduling and onboarding, change the required credentials' statuses to Verified or Completed by editing  them. Hide the imageSee the image.


  3. (Optional) For credentials with the expiry date applicable, in the Certified On and Certified Until fields, specify the corresponding dates. 
    • The required credentials must be valid to allow for an Employee's scheduling and onboarding.

Add credentials manually

To add Employee's credentials manually:

  1. On the Credentials tab, select + Add Credential on the rightmost of the grid. Hide the imageSee the image.


  2. In the Add Credential sidebar (Hide the imageSee the image):
    1. Select the needed credential from the list or search for it by name or type.
    2. In the Credential Status field, select the needed status: Pending, Verified, Completed, or Rejected.
      • By default, a new credential has the Pending status
    3.   (Optional) For credentials with the expiry date applicable, in the Certified On and Certified Until fields, specify the corresponding dates. 
    • The required credentials must not be expired for the Employee's scheduling and onboarding.


  3. (Optional) In the Credentials Number field, provide the number for reference.
  4. Upload the appropriate credential document in PDF, JPG, JPEG, or PNG format (up to 20 MB.)
  5. Select Save.

The added credential appears in the grid.

Department match of credentials

The Department Match column in the Credentials grid indicates whether a credential matches the requirements of the department(s) an Employee is assigned to and can have the following values (Hide the imageSee the image):


  • Unassigned: a credential is required in any of the Employee's department(s) but is not Completed or Verified for the Employee (which means that not all the required information is provided for this credential.)
  • Assigned: a credential is required in any of the Employee's department(s) and is Completed or Verified for the Employee (which means that all the required information is provided for this credential.)
  • Not Required: a credential is not required in any of the Employee's department(s) but is added to the Employee's profile with all the required information.
  • The Employee's Assigned and Not Required credentials must match the department's and order's required credentials so that an Employee can be scheduled a booking within that specific department or be matched to the specific order correspondingly.
  • If additional required credentials are manually added in the scope of an order, you must add these credentials on the Employee's profile (with the Not Required department match) so that an Employee is matched to that specific order.

Manage credentials

To edit and delete a credential from an Employee's profile, in the Credentials grid, use the edit and delete icons correspondingly.

  • You may not edit or delete the Verified credentials (including their status).

    You may not delete Unassigned credentials either.

To duplicate a credential record, use the icon.

To preview an attachment, use the  icon. In Document Preview, you can download an attached document by selecting Download in the upper-right corner. Hide the imageSee the image.


To download multiple attachments in a single PDF file, select the needed credentials in the grid and use Download at the bottom of the page. Hide the imageSee the image.


Watch video

Add Employee, part 2: Departments and Credentials

See also